Effective as of 2 July(7) 2025

This website is operated by Kyozen Matcha World (Registration No.: 202403305990 (TR0312245‑M)) (the “Company”). Throughout the site, the terms “we,” “us” and “our” refer to the Company. Kyozen Matcha World offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all Terms of Service, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

The Company reserves the right, at its sole discretion, to update, change or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

These Terms of Service (the “Terms”) apply to all Users of the Service in connection with the provision and use of the Service. “Users” includes anyone who browses, purchases, contributes content, or otherwise interacts with the website.

The Company may modify these Terms at any time without prior notice. Any changes will take effect when posted on this page, and your continued use of the Service constitutes acceptance of those changes.

You agree to use the Service in accordance with these Terms and any other posted rules or guidelines. We reserve the right to change, suspend, or discontinue any part of the Service at any time without notice.

User Definition: A “User” is any individual who accesses or uses the Service, including visiting the website or purchasing products.

Registration: You may be required to register an account for certain transactions. You must provide accurate information and keep it up to date. We may refuse or cancel registration at our discretion, including for false information or prior breaches of these Terms.

You must promptly update any changes to your account information (address, phone number, etc.) following the procedures provided.

We may suspend or terminate your access to the Service, and cancel your account, without prior notice if you violate these Terms or at our sole discretion.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

We may suspend or terminate your access to the Service, and cancel your account, without prior notice if you violate these Terms or at our sole discretion.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You are responsible for safeguarding your account credentials. Notify us immediately if you suspect unauthorized use.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

All payments are in Malaysian Ringgit (MYR). We accept Billplz (Visa, FPX, GrabPay, TNG eWallet, online banking). Payment must be completed before dispatch. Card transactions are governed by your agreement with your card issuer.

Except for defective, damaged, or mis‑shipped items, all sales are final. Claims for eligible returns must be made within 3–7 working days of receipt by contacting hello@kyozenmatcha.com and following our instructions.

Title and risk transfer upon shipment. Delivery times vary and are not guaranteed. You are responsible for all destination duties and taxes. We are not liable for customs delays, opened packages, or lost shipments after 30 days.

We may suspend the Service for maintenance, emergencies, or force majeure events without notice.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Kyozen Matcha World, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

These Terms are governed by Malaysian law. The courts of Kuala Lumpur have exclusive jurisdiction over any disputes. Construed in accordance with the laws of No. 181, Jalan Tun H.S Lee City Centre, Kuala Lumpur, 59100, Malaysia.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.